Frequently Asked Questions
Do visitors need to be fully vaccinated?
No, as we are not a food and beverage establishment. However, you are required to have your mask on at all times.
What's the current maximum group size?
As of 26 April 2022, there is no maximum group size. Do note that mask wearing is still strongly recommended within our premises.
Do children require a ticket as well?
Yes, all children aged 0 to 16 years require a ticket and must be accompanied by an adult.
Can I cancel my booking or change my timeslot?
No, bookings are non refundable and we will not entertain changing of timeslots. However, the bookings are transferrable to another person.
I do not have any prior experience with cats. Can I still volunteer?
Yes. We are looking for mature and responsible volunteers above the age of 21. You can apply to volunteer if you love cats and are willing to learn from senior volunteers.
What is the minimum commitment period?
Volunteers are required to stay for a minimum period of 3 months or 12 sessions.
What do volunteers do?
A volunteer's basic duty is to help to clean cages, feed and groom the cats, as well as interact with visitors. If you have any additional skillsets (eg graphic/web design or marketing), you may also volunteer your expertise and help out with admin duties.
I have sent you a message/question a few days ago but have yet to receive a reply.
The Kitten Sanctuary is run solely by volunteers, and our adoption team is only available to process adoptions on weekends. Therefore, we seek your understanding and thank you in advance for your patience. We will respond to all messages and queries in due time.
I am interested to adopt a cat but I have never owned a cat before. What sort of guidance would I receive?
Once your adoption has been finalised, our volunteers will give you specific advice on how to care for your cat. You will also be taught basic cat care techniques such as nail clipping, showering, ear cleaning and feeding of medication. Our volunteers will also be on hand to assist you with any further queries before you bring home your cat!
I have a cat at home, but I am keen to adopt another. Will the cats be able to get along?
Generally, cats are territorial animals. However, all cats at the Kitten Sanctuary are comfortable in cohabiting with other cats (we have over 30 cats under one roof here!). As long as the 2 cats are introduced to each other in the correct way, they should be able to get along. Our volunteers will provide specific advice based on the cat you choose to adopt.
Where do my donations go?
All donations go towards caring for the cats and kittens here at the Kitten Sanctuary. Your donations will help us buy food, medication, cat litter and other essential supplies. They will also be used to pay for vet bills, sterilisations and vaccinations. Any contribution would go a long way towards saving a kitten!
Do you accept donation of toys, cat food/treats and other supplies?
Yes we do. Physical donations can be dropped off at the Kitten Sanctuary (737A North Bridge Road) on weekends, between 10am and 6pm.